Terms

Please contact alice@alicepotter.com directly to discuss returns and exchange conditions.


Shipping:

Free shipping Australia wide.

$15 Worldwide.

*All rings orders will take an extra two to four weeks to ship due to re-making in the buyer's individual ring size

For any repair or exchange, buyers will assume responsibility for all shipping costs.

 

Returns/refunds:

If you are not happy with your purchase a credit exchange of the item's amount will be granted within 7 days of the sale and given the appropriate circumstances. The item returned must not be damaged in any way. Refunds will only be given under special circumstances. 


Repairs:

If a product you have purchased arrives with fault, or there is an obvious manufacturing fault, a repair will be given at no cost. These repair terms are to be decided under discretion of the seller in communication with the buyer. 

If a product is damaged due to general wear or misuse of the product, repairs will be made at some cost to the buyer. Repair costs will be subject to the item and extent of product damage. These repair terms are decided under the discretion of the seller in communication with the buyer.